Delivery

How long will my order take to arrive?
- Standard home deliveries are usually made within 2 - 7 working days of your order being placed.
  
  Products that are shipped from the UK are usually made within 5-10 working days of your order being placed
How long will In-Store Kiosk orders take to arrive?
- Kiosk orders will be delivered within a 7-10 working days.
Can I change or cancel my order?
- We're pretty quick at picking and packing your order, therefore we're not able to change or cancel your order once your purchase has been confirmed.
Can I change my delivery address?
- Once your order has been confirmed we are unable to change your delivery address due to security reasons. We advise that you make sure all details are correct before processing your order.
Can I pay extra for express delivery?
- Unfortunately, we only provide Standard delivery for all orders which usually takes within 7-9 working days of your order being despatched.
I have a problem with my delivery?
- If you're having issues with your delivery, then please check the status of your order by using one of the below methods:
  
  1. Go to www.jdsports.com.sg/track-my-order/, enter your order no. and the email address that you have used to place the order. If you don't have the order number handy, please enter your postcode.
  
  2. Check the tracking link we sent in your despatch email to view the latest tracking information.
  
  3. Sign into your JD account www.jdsports.com.sg/myaccount/ and check your order history or simply use the track my order link to see the latest update of your home delivery
  
  If you're still having issues with your delivery, then please contact our Customer Care team who will be happy to help.
Something is missing from my order
- At certain times we are unable to send all of the items that you have ordered. If this is the case, we will send you an email letting you know of any items that are missing from your order.
  
  Please note that we will provide a full refund for any items that have not been sent.
  
  If you have not received your full refund after 5 working days, then please contact our Customer Care team.
Why has my order been cancelled?
- There are various reasons as to why your order might have been cancelled. Please contact our Customer Care team. who will be happy to assist you further on this issue.
Can I track my order?
- All our home delivery orders are trackable. You will receive a despatched email with a tracking link on for your order, alternatively you can log in to your account and view the tracking in your order history.
  
  When we send your despatched email, there can sometime be a delay between this being sent and the carrier receiving the order, as a guide please allow up to 24 hours for your orders information to be visible.
  
  Track your order with JD's own tracking service. All you need is your order number and email address: JD Tracking.
  
  Alternatively, you may track your order with DPEX using your Consignment Number (Connote #) at https://dpex.com/track-and-trace/.
I've received the wrong item(s)
- If you have received the wrong item, then please contact our Customer Care team. who will be happy to assist you in getting this issue resolved.
I have a faulty/damaged item(s)
- If an item arrives damaged or faulty then please contact our Customer Care team, who will discuss your return options. We will then send the item to our inspection team who will assess whether a manufacturing fault is present, then depending on the results offer a refund.
  
  Alternatively, you can take your despatch note and the faulty or damaged goods to one of our JD stores. The team will be happy to assist and send your item off to our distribution centre who will do an inspection, then depending on the results offer a refund.
Why haven’t I received an order confirmation email?
- If you've not had a confirmation email, then please check your junk mail folder to make sure it's not in there.
  
  Please note that once your order has been placed, we're not able to resend your confirmation email. To check that your order has been received, login to your account on the JD website, then go to the orders section of the 'My Account' area.
  
  If you don't have a registered account or you still cannot find your order, please contact our Customer Care team. who will be happy to help.
  
  To ensure that you receive future notification emails from us, make sure we're in your email safe senders list and double check the email address you've registered with us is correct.
Where do you ship from?
- Our orders are shipped from multiple locations including the United Kingdom (UK)