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Returns

  • What is your online return(s) policy?
    • Returns are accepted if returned within 14 days of receipt. Only items that are unworn, unaltered, unwashed and in sellable condition can be returned.
      To be eligible for a return, your item must be in the same condition that you received it. Any accompanying tags must be intact and in original packaging.

  • How do I return/exchange my order?
    • In-store Kiosk order
      To return a purchase made through the in-store kiosk, please return to the same store where you placed the order.

      Website, Mobile or App order
      To return a purchase made through the website, mobile or app, please contact our Customer Care team and let the advisor know the details of your parcel, after that you may return it to the address stated below. Please state clearly the return reason on Delivery Note and attach the form in the return parcel.
      You can make your own arrangements through any postal carrier but we recommend you use one who can give you a "Certificate of Posting" as, until the parcel reaches us, it's your responsibility.

      Please return to any of our stores nationwide.
      Online exchanges are temporarily unavailable.
  • How long will it take to get my refund?
    • Website, Mobile or App order
      It can take between 3-5 working days for your refund to be reflected in your bank account.

      In-store Kiosk order
      It can take between 7-14 working days for your refund to be reflected in your bank account.
  • How will I know you have successfully received my order?
    • Once the order has been processed a confirmation email will be sent to you. This is usually within a few hours.

      Please note that this may go into your junk/spam email folder if you have not shopped with us online before.

      Alternatively, you can check the status of your order by logging into your account and then clicking on My Orders.
  • I have a faulty/damaged item(s)
    • If an item arrives damaged or faulty then please contact our Customer Care team, who will discuss your return options. We will then send the item to our inspection team who will assess whether a manufacturing fault is present, then depending on the results offer a refund.

      Alternatively, you can take your despatch note and the faulty or damaged goods to one of our JD stores. The team will be happy to assist and send your item off to our distribution centre who will do an inspection, then depending on the results offer a refund.
  • Will you refund my delivery charge?
    • If the item that you returned has been certified damaged or faulty, or isn’t what you ordered upon receiving, you will receive a full refund.

      Delivery charge is not refundable if the return is due to change of mind, unsuitable or no reason.
  • Can I exchange my item(s)?
    • We are unable to exchange the item you return. However, you can return the unwanted item for a refund, and proceed to place a new order.
  • How do I exchange something I bought in-store?
    • We provide product exchange within 7 days of the date of purchase.

      You must return the product in its original condition together with the original receipt.

      Products on sale are not eligible for exchanges.

      JD Sports Fashion Pte Ltd reserves the right to vary these policies at any time without prior notice.
  • Can i request for a refund for item(s) bought in-store?
    • We do not offer any form of refund. You may, however, exchange your products within 7 days of purchases.

      To be eligible for an exchange, your item must be in the same condition that you received it. Any accompanying tags must be intact and in original packaging.

      JD Sports Fashion Pte Ltd reserves the right to vary these policies at any time without prior notice.

 

 

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 Visit our corporate website at   www.jdplc.com Copyright © 2019 JD Sports All rights reserved.
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